Why did my withdrawal fail?

The two most common reasons a withdrawal fails:

1. Balance below the minimum. Make sure your account balance is over 11 USDT before withdrawing — that’s the minimum amount our system can process.

2. Incorrect account details. For bank transfers, the most frequent mistake is entering a debit/credit card number instead of a bank account number. These are two different numbers and can’t be used interchangeably.

If you’ve checked both of these and the withdrawal is still failing, attach a screenshot of the error (or the transaction details) via the Contact menu, and our team will help investigate further.