I sent USDT but my balance hasn’t updated. What should I do?

Under normal conditions, funds arrive in your Zorion balance within a few minutes of on-chain confirmation. This can take a bit longer when the network is busy.

If it’s been more than 15–20 minutes and your balance still hasn’t updated, here’s what to do next:

• Open the transaction history in the wallet or exchange you sent from, and copy the transaction hash (TxID) — the unique code that identifies that transaction on the blockchain.
• Send that TxID to our support team via the Contact menu.
• Our team will trace the transaction on a blockchain explorer and check its status manually.

Have a screenshot of the transaction? Attach that too — it helps us resolve your case faster.