What to Do If You Suspect Fraud on Your Zorion Account

A charge you don't recognize. A login alert you didn't trigger. Your stomach drops — that's normal. But take a breath: with virtual cards, you can shut things down in seconds, and there's a clear path from "something's wrong" to "everything's handled." Here it is.

The four steps, in order

1. Freeze the card — right now

Open the app and freeze the affected card instantly. This is the single most important step, and it takes one tap. A frozen card can't be charged, so whatever is happening stops immediately. Not sure which card it is? Freeze any card you're worried about — unfreezing later is just as quick, and freezing costs nothing.

2. Change your password

If someone got to your card, assume they might have your password too. Set a new, strong password you don't use anywhere else. If you haven't turned on two-factor authentication (2FA) yet, this is the moment — it means a password alone can't open your account again.

3. Contact support

Zorion support is available 24/7, with real humans. Tell them what you saw. They can lock your account while things get sorted, and review recent activity with you to work out what happened and what to do next. You don't have to figure this out alone — that's their job.

4. Review your transactions

Go through your recent transactions carefully — every card, not just the suspicious one. Flag anything you don't recognize to support, even small amounts. Fraudsters often test with tiny charges before trying bigger ones.

How to avoid it next time

Once things are back to normal, a few habits make a repeat far less likely:

• Keep 2FA on. A leaked password on its own gets an attacker nowhere.
• Use one card per subscription. If a merchant leaks your details, only that single card is exposed. Delete it, get a full refund back to your wallet, and issue a fresh one in seconds — everything else keeps working.
• Never share your codes. No one from Zorion will ever ask for your password or 2FA code. Anyone who does is a scammer, full stop.
• Freeze without hesitation. Something feels off? Freeze first, investigate second. It's free and reversible.

Suspecting fraud is stressful, but the playbook is short: freeze, change your password, call support, review. Do those four things and you're back in control.